Urbis undertook an independent process evaluation of the Digital Restart Fund. The Fund was established to accelerate whole-of-government digital transformation and to support greater customer experience for citizens of NSW when they interact with the NSW Government. The $2.2b Fund has supported over 140 projects.

Urbis adopted a mixed methodology approach, including two design workshops to refine the program logic, the development and expert review of a Monitoring and Evaluation Plan, and consultation with key stakeholders via an online survey and in-depth interviews to assess:

  • Fund governance
  • alignment of Fund activities to objectives
  • extent of Fund fidelity and controls
  • efficiency, effectiveness, and deficiencies of Fund delivery
  • key achievements
  • areas of improvement in the operation of the Fund.

The conclusions and recommendations of the report informed the development of operational guidelines for the Fund, and set success indicators for an outcome evaluation. – Caroline Tomiczek, Director.