The retail trends to watch out for in 2017

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People can search, interact and purchase in so many ways, and these channels all need to be integrated.

He also considers the return of bricks-and-mortar stores, with many former pureplay retailers seeking a physical presence.

Pointing out the importance of technology in the customer experience, Ian also references the appearance of virtual reality in store – whether cosmetic retailers offering ‘try before you buy’ make up or virtual changing rooms. 

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As people experience retail overseas, standards and expectations are both raised. We need to be at the forefront of developments.

He also considers the rethinking of retail spaces – with shopping centres and retailers looking for new revenue streams from events, evening economies and partnership. Finally, Ian talks about how we can keep Australia at the forefront of international retail developments.

Ian leads Urbis’ International Retail Study Tour, which most recently visited North America to explore the latest in retail.

You can access the article here, via Inside Retail Magazine (paywall).