Urbis business continuity management system
Urbis has in place a business continuity management system to reduce the impact of a pandemic event on client work. This includes a dedicated working group tasked with analysing and implementing fact-based measures in accordance with the official Australian Government COVID-19 guidelines.
Urbis’ business continuity management system aims to ensure:
- the safety of our people and visitors
- the continued provision of key client services and operations.
Urbis has mobilised a COVID-19 response team to continually monitor, review and manage our response to the evolving situation. Ongoing reviews by the team, and supporting working groups, include managing the current and potential impacts on our people, office locations, operations and client services.
Due to the geographic spread of our people and offices around Australia, Urbis is very resilient to the impact of a disruption in any single location.
Client engagement and project continuity
It remains our priority to continue providing clients with our services in accordance with the terms of the set Client Engagement Agreements. Should we encounter any difficulty with satisfying delivery timelines or scheduled meetings, then unless otherwise agreed or communicated, the Urbis project directors (or project managers) will contact clients directly to make alternative arrangements including agreeing extensions.
The Urbis’ billing and payment terms and conditions remain as set out in the applicable terms and conditions governing the engagement. Should you have any issues or concerns relating to our existing payment terms, please contact your Urbis project director (or project manager) immediately.
Be assured that all Urbis’ quality assurance protocols remain in place and we are committed to ensuring the same quality of service and product across all projects.
Data security, confidentiality and privacy
Urbis has established robust IT systems to facilitate its personnel working remotely and to ensure the confidentiality of client data and information is maintained and that personal information is protected. Our IT security includes the adoption of multi-factor authentication and the access to client files using FortiClient, Microsoft Teams and SharePoint.
If you have any questions or need further information about Urbis’ response to COVID-19, please contact us.